Quotes taken from the Care Standards Commission inspection January 2007:

• " Care plans are very good. They now show clearly how staff must care for people to meet their needs"
  
• " The people who live in the home feel that the staff treat them properly, understand their needs and how they like them to be met. One said 'If you want help you can get it.'..."
  
• " A small team of staff supports each service user, and each person has a primary nurse and a co-worker from the care team. The primary nurse and coworker are responsible for getting to know the individual well and helping them to do the things they like to do and to make choices. A carer explained: 'We try to make everything personal. The residents get to know you and will come to you and say what they want to do or talk about.' A service user said 'the staff are all lovely, they all know me and how I like things. "
  
• " The home is cosy and comfortable. The unusual layout of this old building make it both interesting and homely. The shared areas provide a choice of communal rooms, with opportunities to meet relatives and friends in quieter areas, as well as in bedrooms. "
  
• " One service users said : 'They know what they are doing; they understand how to meet people's needs. "